Sales Management

4 courses

Never Split the Difference - Negotiations in Sales

Based on the book "Never Split the Difference" by Chris Voss, this learning path empowers you to maximize influence and deepen client relationships. Learners explore techniques for active listening, tactical empathy, control in negotiations, and leveraging cultural similarities for mutual gain.

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This learning path includes:

4 courses with bite-sized lessons and practices

16 engaging lessons in text and video formats

48 hands-on practices

One-on-one guidance from Cosmo, our AI tutor

Verified skills you'll gain

INTERMEDIATE

Understanding Stakeholders

INTERMEDIATE

Reaching Agreement

INTERMEDIATE

Using Questioning

ADVANCED

Using Reciprocity

Trusted by learners working at top companies

4 lessons

12 practices

The Art of Listening and Understanding in Negotiation

In "Never Split the Difference," Chris Voss emphasizes that effective negotiation starts with understanding and empathetic listening. This course, based on the book, will explore the nuances of listening and understanding in negotiations, crucial for cultivating trust and uncovering valuable insights.

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4 lessons

12 practices

Achieving Tactical Empathy

"Never Split the Difference" by Chris Voss advocates for using tactical empathy to leverage negotiations effectively. The course outlines practical techniques that help uncover emotions, foster understanding, and create breakthroughs necessary for successful interactions.

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4 lessons

12 practices

Creating and Mastering Control in Negotiations

In "Never Split the Difference," Chris Voss emphasizes the significance of creating perceived control during negotiations. This course will explore methods to subtly guide conversations, encourage collaboration, and maintain command by utilizing strategic questioning, framing, and observation techniques.

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4 lessons

12 practices

Beyond Basic Negotiation Tactics

"Never Split the Difference" underscores the importance of advanced negotiation strategies beyond basic tactics. This course dives into intricate areas like uncovering hidden opportunities, strategizing bargaining, harnessing cultural similarities, and managing complex situations effectively.

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Meet Cosmo: The smartest AI guide in the universe

Our built-in AI guide and tutor, Cosmo, prompts you with challenges that are built just for you and unblocks you when you get stuck.

Whether you’re leveling up or just starting out, find your next step here.