The "How Do We Feel" Conversation
This course focuses on understanding emotions in conversations. Learners will explore recognizing and naming emotions, providing empathetic support, and fostering emotional openness within teams. It emphasizes maintaining a balance between emotional intelligence and professionalism in sensitive discussions.
Lessons and practices
Recognizing Emotional Cues in Conversations
Naming Emotions in the Workplace
Navigating Emotional Conversations
Empathy and Listening Mastery
Empathy and Listening Skills Practice
Empathy and Emotional Support Skills
Fostering Emotional Openness in Teams
Promote Trust in Team Communication
Emotional Openness in Professional Settings
Emotional Balance in Client Conversations
Mindfulness in High-Stakes Conversations
Balancing Empathy in Leadership Conversations
Interested in this course? Learn and practice with Cosmo!
Practice is how you turn knowledge into actual skills.