Welcome to the next unit in our course! We'll focus on mastering behavioral interviewing techniques, a crucial skill for effectively evaluating potential new hires. The goal is to gather concrete examples of past behavior to predict future performance.

Start by giving candidates a brief overview of what to expect. For instance, say, "This interview will focus on your past experiences and how you've handled various situations at work. We'll discuss specific scenarios and your actions and outcomes. Feel free to take some time to think of an example before responding."

This helps candidates feel prepared and comfortable, leading to more authentic responses.

Behavioral questions are essential for understanding how candidates have approached challenges. Instead of asking, "Are you good at managing deadlines?", you could ask a behavioral question on this same topic with the following examples:

• "Can you give me an example of a time when you managed a tight deadline?"
• "Describe a time when you had to meet a tight deadline and how you managed it."
• "Tell me about a situation where you successfully handled a project with a tight deadline."
• "Share an experience where you were under significant time pressure and how you navigated it."

Listen carefully and take notes, as these examples are invaluable when comparing candidates.

The Situation-Action-Result (SAR) method is a powerful tool for delving deeper. When a candidate describes a situation, follow up with questions that probe their actions and the results. This structured approach helps you avoid making decisions based on incomplete information.

Asking follow-up probes for Action and Result is demonstrated in the following dialogue:

• Natalie: Can you give me an example of a time when you managed a tight deadline?
• Milo: Sure, there was a project last year where we were behind schedule due to unexpected client changes.
• Natalie: What was your specific role in the project?
• Milo: I took the lead in reorganizing our tasks and brought the team together.
• Natalie: What was the outcome?
• Milo: We ended up completing the project by the deadline and the client was very satisfied with the results.

Mastering these techniques will equip you to identify candidates who are not only skilled but also a great fit for your team's needs and culture. Prepare for our upcoming role-play sessions to practice these skills in real-world scenarios.