This course draws from "How to Win Friends & Influence People" by Dale Carnegie to equip you with strategies for handling conflicts positively and diplomatically. It includes tension diffusion, finding common ground, and sincere apologizing.
Disagreeing Agreeably in Meetings
Finding Common Ground in Conflicts
Disagreeing With Respect
Delivering a Sincere Apology
Mastering the Art of Apologies
Sincere Apologies in Action
Handling Criticism in Meetings
Handling Criticism Effectively
Handling Criticism Gracefully
Providing Constructive Feedback with Praise
Talking About Mistakes for Better Feedback
Performance Review and Team Motivation