Effective Communication & Active Listening in Practice
This course delves into mastering the art of listening and empathetic communication, drawing from "How to Win Friends & Influence People" by Dale Carnegie. It focuses on active listening, avoiding arguments, and fostering a non-confrontational dialogue.
Lessons and practices
Lesson 1: Active Listening Techniques
Active Listening in Work Meetings
Reflective Listening Techniques
Active Listening Mastery in Meetings
Lesson 2: Empathy in Communication
Empathetic Communication in Practice
Empathy in Team Communication
Validating Feelings in Conversations
Lesson 3: Avoiding Arguments
Constructive Debate for Project Methodology
Conflict Resolution in Team Meetings
Resolving Workplace Disputes Concisely
Lesson 4: Handling Criticism and Feedback
Handling Performance Review Feedback
Constructive Code Feedback Mastery
Giving Effective and Constructive Feedback
Interested in this course? Learn and practice with Cosmo!
Practice is how you turn knowledge into actual skills.