This course provides an introduction to the principles and frameworks outlined in "Crucial Conversations: Tools for Talking When Stakes Are High." It focuses on understanding what makes conversations crucial and the consequences of avoiding them.
Reflection on Crucial Conversations
Identifying Crucial Conversations
Applying Effective Communication Principles
Identifying Emotional Triggers Effectively
Recognize Emotional Triggers in Conversations
Understanding Emotional Impact in Conversations
Pooling Shared Meaning in Conversations
Creating a Safe Dialogue Environment
Mastering Crucial Conversations Skills